Conflict occurs in the workplace every day. Conflict may be caused by a competition for resources, a disagreement about procedures, or a disagreement about a decision. However, conflict doesn't need to be a negative influence. Conflict can also lead to new ideas, new opportunities, and a healthier work environment. This workshop will teach you the skills to resolve workplace conflicts to the satisfaction of everyone involved.

What You Will Learn:

Identification
	Identify the different types of conflict.
	Determine the root cause of the conflict.
	Evaluate the negative outcomes of the situation.
	Evaluate the positive outcomes of the situation.
	Determine who will solve the problem.
Strategies
	Determine the facts of the situation.
	Select a conflict resolution style.
	Explain the consequences of the conflict.
	Get agreement on the problem.
	Explore solutions.
	Negotiate a win-win resolution.
	Agree on an action plan.
Follow-up
	Prevent problems from reoccurring.
	Anticipate future conflict.
	Manage conflicts to enhance team performance.
	Define process for handling workplace conflict.
	Address the contributing factors of conflict before it occurs.